Thank you for visiting Port Elizabeth Blinds (“we”, “us”, “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website portelizabethblinds.co.za (the “Site”) or use our services.
By accessing or using our Site/services, you accept the practices described in this policy.
1. What information we collect
We may collect and process the following types of personal information:
- Contact Information: name, email address, phone number, postal address
- User Credentials: if you create an account, we may collect a username/password
- Transactional Information: details of quotes requested, orders placed, payments (but not full credit card data unless via secure payment gateways)
- Usage Data: IP address, browser type, pages visited, time spent, click paths
- Device Information: device type, operating system, screen resolution
- Communications: any messages you send to us (eg via contact form, email, phone)
- Cookies and Tracking Technologies: cookies, web beacons, pixels etc used to understand how you use the Site and improve it
2. How we use your information
We use your personal information for the following purposes:
- To respond to your enquiries, provide quotes, products, installations or other services
- To process and manage orders and payments
- To improve and personalise your experience on our Site
- To send you updates, newsletters, marketing information (where you have opted in)
- To monitor usage for security, fraud prevention, technical analysis and Site optimization
- To comply with legal obligations
3. Legal basis for processing (if applicable)
Where required under applicable data protection laws (e.g. POPIA in South Africa, GDPR in EU, etc.) we rely on one or more of the following legal bases:
- Your consent
- Performance of a contract
- Compliance with legal obligations
- Legitimate interests (e.g. improving services, fraud prevention), provided such interests do not override your fundamental privacy rights
4. Sharing your information
We may share your information with:
- Service providers who perform functions on our behalf (payment processors, delivery services, IT hosting, marketing tools)
- Business partners with whom we collaborate
- Legal / regulatory bodies where required by law or necessary to protect our rights
- Affiliates if any, or in the event of a business sale or restructure
We will not sell, rent or lease your personal information to third parties for their marketing purposes without your explicit consent.
5. Cookies and tracking
- We use cookies and similar tracking technologies to ensure our Site works properly, to analyse Site usage, and to deliver personalised content.
- You can choose to disable cookies via your browser settings; note this may affect your ability to use some parts of the Site.
- We may use third-party analytics tools (for example Google Analytics) that collect and process data about your visits to our Site.
6. Data retention
We keep your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
7. Your rights
Depending on your location, you may have rights including:
- To access the personal information we hold about you
- To correct or update your information
- To request deletion of your data
- To restrict or object to certain processing, including for marketing
- To withdraw consent at any time (where processing is based on consent)
To exercise any of these rights, please contact us using the contact details below.
8. Security
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, misuse, alteration or disclosure.
However, no system is completely secure; while we strive to protect your personal data, we cannot guarantee absolute security.
9. International transfers
If your data is transferred to locations outside your country (for example if our service providers are overseas), we ensure appropriate protections are in place, consistent with legal requirements, to keep your data safe.
10. Children
Our Site is not intended for use by children under [age, e.g. 13 or 18]. We do not knowingly collect personal data from children. If you believe we have done so, please contact us so we can delete the information.
11. Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and change the “Last updated” date. Continued use of the Site after changes indicates acceptance of the revised policy.
12. Contact us
If you have questions, requests, or complaints about this Privacy Policy or how we handle your information, please contact:
Port Elizabeth Blinds